🛍️ Return Policy
Return Window
Customers may initiate a return within 30 days of receiving their order. During holiday seasons or promotional events, we offer an extended return window of up to 60 days.
Eligibility Criteria
To qualify for a return, items must meet the following conditions:
Unopened, unused, and undamaged
In original packaging with all tags intact
Purchased directly from our online store
Exclusions: Returns are not accepted for:
Personalized or custom-made items
Perishable goods (e.g., fresh produce, dairy)
Intimate apparel and hygiene-related products
Return Process
To initiate a return:
Contact our customer support via email or live chat.
Download and print the prepaid shipping label (if applicable).
Pack the item securely in its original packaging.
Include the return form or order number inside the package.
Ship to the return address provided by our support team.
Refund or Exchange Options
Customers may choose from:
Full refund to the original payment method
Store credit for future purchases
Exchange for the same or similar item
Refunds and exchanges are typically processed within 5–7 business days after we receive the returned item.
Shipping Costs
Customer-paid: Customers cover return shipping unless the item is defective or incorrect.
Seller-paid: We provide prepaid labels for damaged or incorrect items.
Shared costs: For bulk or heavy items, we may split the return shipping cost.
Damaged or Defective Items
If your item arrives damaged or defective:
Contact support within 7 days of delivery.
Include photos and a brief description of the issue.
We’ll arrange a hassle-free replacement or refund.
Contact Information
For any return-related inquiries, reach us at:
Email: support@uvlfastmarket.com
Phone: +234-XXX-XXXX
Live Chat: Available on our website during business hours
